Frequently Asked Questions
Where do you ship?
We ship only to physical street addresses in the 48 contiguous U.S. states. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or PO Boxes.
How much is standard shipping?
Standard shipping is free for eligible orders, with no minimum purchase.
How long does shipping take?
Orders ship within 2 business days. After shipment, estimated transit time is 3–7 business days. Business days are Monday–Friday, excluding U.S. public holidays. Processing and transit times are separate; estimates are not guaranteed delivery dates.
How do I track an order?
After shipment, we provide the carrier name and tracking information. Contact support@tvmarketshop.com with your order number if you need help.
Can I return or exchange an item?
You may request a return or exchange of any unused item within 30 calendar days of delivery. Contact us first with your order number and request. Read the Returns & Refunds Policy for instructions and shipping responsibilities.
Who pays return and exchange shipping?
For a change-of-mind return or exchange, you pay the return shipping cost. We pay standard shipping for the exchanged item. For an incorrect, damaged, or defective item, we cover return and replacement shipping. There is no restocking fee.
When is a refund processed?
After we receive and inspect a return, we process approved refunds within 3 business days to the original payment method. Your bank or payment provider may need additional time to post the funds.
Can I cancel or change my order?
Before shipment, contact us to request cancellation or a change to the items in your order. After shipment, the return and exchange process applies.
What if my package is missing, damaged, or incorrect?
Contact customer support with your order number and a description of the problem. Include photos if available for damage or an incorrect item. We will investigate, coordinate with the carrier when needed, and arrange the appropriate replacement or refund.
Are products currently available to purchase?
Our catalog is currently empty. No products are available to purchase at this time.
Who can create an account or place an order?
You must be 18 or older to create an account or place an order. An adult parent or guardian must purchase products intended for a minor.
How can I contact customer support?
Email support@tvmarketshop.com or call +1 (626) 781-5489. Support hours are Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time.