Privacy Policy
Who we are
TRUEVALUE MARKET LLC operates TrueValue Market at tvmarketshop.com. This policy explains how we handle personal information when you browse the website, create an account, contact us, or use our shopping services.
Information we collect
- Account and contact information: Information you provide, such as your name, email address, phone number, account credentials, and support correspondence.
- Shopping information: Cart contents, billing and shipping addresses, order details, and return or exchange information when those features are used.
- Technical information: IP address, browser and device information, pages requested, access times, and information needed for website security, session management, and diagnostics.
No payment method is currently enabled on this storefront. We do not currently collect payment card details through checkout. If a payment service is added, we will update this policy to describe its role before use.
How we use information
We use information to operate the website, manage accounts and carts, process orders when ordering is available, provide customer support, handle returns and refunds, protect the site against misuse, maintain business records, and meet legal obligations. Age confirmation is used to restrict accounts and purchases to adults; we do not ask for a date of birth.
Platforms and service providers
The storefront uses WordPress and WooCommerce. Hostinger provides website hosting and related delivery and security services. LiteSpeed Cache supports website performance. These systems process information needed to operate the site. Support messages are handled through our business communication services. When fulfillment is available, we share the delivery information needed by the carrier to deliver an order.
We may disclose information when required by law or to protect legal rights and website security. We do not promise that data is never shared: service providers may need information to perform the functions described above.
Cookies and tracking
Cookies and similar storage support cart sessions, login, security, and website operation. See our Cookie Policy for details and browser controls. We do not currently offer a marketing subscription form on this storefront. We have not enabled Google Analytics, Meta pixels, or TikTok pixels as part of this website setup. New analytics, advertising, or marketing services require updated disclosures and appropriate privacy controls before use.
Retention and security
We retain information needed for accounts, orders, support, security, and applicable business, tax, and legal obligations. The store currently has no automatic deletion schedule for account and order records. You may request deletion; records that must be retained for legal obligations or unresolved transactions may be kept. We use the access controls and security features of our website platform and hosting services. No system can guarantee complete security.
Your requests and choices
Contact support@tvmarketshop.com to request access, correction, or deletion of your personal information, or to ask about applicable privacy rights. We may need to verify your identity before acting on a request. Rights and exceptions depend on applicable law. You can manage cookies through your browser; blocking required cookies may interfere with login or shopping.
This website does not currently provide a cookie preference center or an automated process for responding to Global Privacy Control or other browser privacy signals. Do not rely on a browser signal alone to submit a request; contact us using the address above.
Age requirements
Accounts, purchases, and any future email subscriptions are restricted to people 18 and older. An adult parent or guardian must purchase products intended for a minor. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can investigate and delete it as appropriate.
Changes to this policy
We will update this page when our practices change. The date above identifies the latest update.
Contact us
TRUEVALUE MARKET LLC
187 Main St, Russell Springs, KY 42642, United States
Email: support@tvmarketshop.com
Phone: +1 (626) 781-5489
Customer support: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time.