Shipping Policy
Where we ship
We ship from U.S. inventory and fulfill orders directly. Delivery is limited to physical street addresses in the 48 contiguous U.S. states. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, or PO Boxes.
Free standard shipping
Eligible orders receive free standard shipping with no minimum purchase. We do not offer international shipping.
Order processing and transit time
- Processing: Orders ship within 2 business days after they are placed.
- Transit: Estimated transportation time is 3–7 business days after shipment.
Business days are Monday through Friday, excluding U.S. public holidays. Processing time and transit time are separate. Transit estimates are not guaranteed delivery dates; weather, carrier disruptions, and other circumstances may affect delivery.
Shipment confirmation and tracking
After your order ships, we provide the carrier name and tracking information. If tracking is unavailable or appears incorrect, contact us with your order number.
Shipping delays
If we cannot ship within the promised processing time, we will notify you, explain the delay and any revised shipment estimate, and provide the option to consent to the delay or cancel for a full refund. If the required consent is not obtained, we will cancel and refund the unshipped order as required by applicable law.
Missing, damaged, or incorrect deliveries
If your package is lost, marked delivered but not received, damaged, or contains the wrong item, contact us with your order number and a description of the issue. For damage or incorrect items, include photos if available and retain packaging while we review the issue. We will investigate, work with the carrier when needed, and arrange an appropriate replacement or refund. You do not need to resolve the issue with the carrier on your own.
Address changes and cancellations
Contact us before shipment to request an address correction, cancellation, or change to the items in your order. After shipment, our Returns & Refunds Policy applies. These policies do not limit your rights under applicable law.
Contact us
TRUEVALUE MARKET LLC
187 Main St, Russell Springs, KY 42642, United States
Email: support@tvmarketshop.com
Phone: +1 (626) 781-5489
Customer support: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time.